Unleash the Power of Your Volunteer Community
Your volunteers are the engine that helps to move your mission forward, but even the best engine needs the right parts to run smoothly. Think of your program like a well-oiled machine—if the foundation isn’t strong, the whole thing can stall.
The Nonprofit Credential in Volunteer Management gives you the tools to build that solid foundation, ensuring your volunteers are running at full power and making a real impact. You’ve got the vision, and this will help everything click into place.
What’s included:
- Interactive Training to get a solid foundation in volunteer recruitment, retention, Ethics Codes, and DEI-driven practices.
- Save time with ready-to-use resources, tools, and templates—no need to start from scratch.
- Personalized consultation and coaching ensure your volunteer program reaches its full potential. You don't have to go it alone.
Learn the skills you need to celebrate your volunteers, strengthen their bond with your mission, and lead your volunteer team with confidence.
Upon completion, your organization will earn the UNA Volunteer Management Badge, a mark of excellence to share with your network and show the world you’re serious about making an impact.
Volunteer Management will be held on April 23 and 24, 2025.*
Each of the nine Nonprofit Credential courses is offered online, once in a calendar year. Please check the UNA Event Calendar for all upcoming courses.
While it's more beneficial to attend the live courses, we record the sessions so you can watch them on your schedule.
Cost:
UNA Member Rate: $180 for the first person/$40 for each additional participant
Not-Yet-Member Rate: $360 for the first person/$80 for each additional participant
*Dates are subject to change up to 30 days prior to the first session.
Volunteer Management Badge Requirements
HOW YOU'LL BENEFIT
Successful completion of this course will help you:
- Integrate volunteer management into your organization's overall planning and development.
- Learn more about the profession of Volunteer Administration and how important it is to uphold the CCVA Professional Ethics in Volunteer Administration.
- Secure senior leadership support and resources for strong volunteer management practices.
- Develop and implement effective volunteer-related training organization-wide.
- Engage and recognize volunteers.
- Recruit, track, and communicate with volunteers.
- Demonstrate your commitment to program stability and sustainability to funders, stakeholders, and even your volunteers.
- Demonstrate the ability to lead your organization forward and contribute to the mission.
In order to earn the Nonprofit Credential Badge in Volunteer Management, you'll submit, on behalf of your organization, the following items for review and approval:
Professional Ethics In Volunteer Administration
Write out one volunteer engagement experience, where there was a negative code of ethics incident, into a case study for learning and teaching others in the organization to engage in teaching policy through story.
Volunteer Philosophy, Mission, And Program Vision
Create a volunteer philosophy, mission, and program vision for the volunteer program and receive buy-in from your leadership team.
Volunteer Involvement Framework
Create your Volunteer Involvement Framework as a visual reference to understand current positions and explore new opportunities for volunteer engagement.
Types Of Volunteering
Of the different types of volunteering, and working off the Volunteer Involvement Framework, define two new types of opportunities for volunteers to engage with your organization and how these volunteers will contribute to your mission.
Position Description
Write a detailed position description specifically targeting a non-traditional volunteer, one of your newly defined gaps in volunteers.
Targeted Outreach Plan
Create one targeted outreach strategy for one of the new positions identified in the Volunteer Involvement Framework.
Prospective Volunteer Follow-Up Procedure
Provide a written procedure, flowchart, or outline of the process after a volunteer applies.
Volunteer Experience Plan
Submit a written operational plan for volunteer feedback, data gathering on the volunteer experience and how to effectively integrate into your daily operations.
Recognition Plan
Submit written operational plan for volunteer recognition and rewards, including customization for DEI. Prepare and submit one nominee for Utah Philanthropy Day.
Impact, Value, And Outcome-Based Measurement
Submit a list of impact statements, how these items will be tracked, and the process for sharing the outcome-based impacts.
Training Plan For Staff Integration And Action Plan For Support
Conduct an internal SWOT for volunteer engagement and internal integration of the program. Then write a detailed training plan to overcome the agency’s weaknesses and challenges.
Volunteer Handbook
Provide a Volunteer Handbook including all the concepts learned through the credential. Include legal statements, rules, guidelines, and important information for the success of each volunteer.
Note: Please follow specific guidelines in the participant folder, as they are always going to be the most current.
Subject Matter Expert: Kellie Mieremet
Kellie Mieremet is the Community Engagement Manager for The INN Between. She has a background in marketing, higher education, service-learning, and volunteer management. Kellie also comes with a deep sense of passion and dedication for the community and those that she serves. Before coming to The INN Between, she was the Volunteer & Engagement Director for the Family Support Center, she served a year as an AmeriCorps VISTA for the American Red Cross, Disaster Services as their Volunteer Coordinator. Prior to that she worked in higher education managing a service-learning program and then managed a federal grant focused on college access.
In 2015 she received her Master of Arts in Community Leadership (MACL) from Westminster College where she focused on how to locally support the profession of volunteer management. Kellie has now taught the Working with Volunteers course for the MACL program and most recently, taught the Utah Nonprofits Association’s Credential in Volunteer Management as the subject matter expert. In 2016, she sat for and earned the Certified in Volunteer Administration (CVA) credential. Kellie is the co-founder of Utah’s Professional Association for Volunteer Engagement (UPAVE), a community of practice designed to support the profession of volunteer management and the co-founder of Coffee with Coordinators in 2014, under the name Volunteer Managers of Utah.