Volunteer Management

Course Description and Learning Objectives

UNA Volunteer Management brings updated best practices to your organization. Engaged, talented and committed volunteers are a critical resource for successful nonprofits. They bring willing hands and a passion for the mission that uplifts and impacts the nonprofit staff and the community at large. Developing and implementing a strategy for volunteer integration delivers organizations a return as high as a multiple of six.  UNA’s Volunteer Management Organizational Credential provides a path for participating organizations to create that strategy. Volunteer managers will develop the tools to approach program changes strategically and increase overall organizational effectiveness. Volunteer coordinators dive deeply into traditional topics - like recruitment and retention - and gain mastery over new topics in this curriculum. Volunteer Management is one of nine courses in the UNA Credential Program designed to provide you with the resources you need to make an even greater impact.

Successful completion of this course will help you:

  • Integrate volunteer management into your organization's overall planning and development
  • Secure senior leadership support and resources for strong volunteer management practices
  • Develop and implement effective volunteer-related training organization-wide
  • Recruit, track, and communicate with volunteers digitally

What’s Expected of You

This course is highly interactive and relies on the experiences of each participant. Therefore, it's important you are prepared to contribute to the program. Please be ready to:

  • Bring all required materials to each session. If your organization doesn’t have any of the required materials, the facilitator will provide you with samples to use.
  • Complete the follow up activities after each session and bring questions and concerns to the next session.
  • Complete the Badge Requirements by the deadline. 


In order to earn the UNA Volunteer Management Badge, the organization must submit the following items for review and approval:

Targeted Outreach Plan

Complete a targeted outreach strategy for three organizational goals.

Prospective Volunteer Follow-up Procedure

Provide a written procedure, flowchart, or outline of the process after a volunteer applies.

Volunteer Experience Plan

Submit written operational plan for volunteer feedback, develop data gathering tools on the volunteer experience, and/or submit new ones.

Recognition Plan

Submit written operational plan for volunteer recognition and rewards including customization for demographic diversity.

Job Description

Write a detailed job description specifically targeting a non-traditional volunteer.

Tracking Tool & Reporting Plan

Provide written reporting strategy/timeline including to whom the report is given.

Impact and Value Measurement Materials

Submit a list of interview questions, list of clients to interview.

Action Plan for Support

Assess current weaknesses and solutions; submit a support list with specific roles for certain staff members at every level.

Training Plan for Staff Integration

Identify two training action items and implementation strategy/timeline to integrate staff and volunteers for organizational cohesion.

Corporate Pitch and SBV Recruitment Tool

Complete Skills-Based Volunteer Strategy worksheet, identify your organization needs, and create an outline of an SBV project, and determine where to find the volunteers.

Subject-Matter-Expert: Jacob Johnson

Jacob Johnson is the Community Engagement Manager at UServeUtah, the Utah Commission on Service and Volunteerism. Working in Utah, the #1 state for service and giving in America, is a great opportunity and Jacob is thankful to work with so many incredible volunteers. He received a bachelor's degree in English from BYU and is currently working on a master's degree in Public Administration from the University of Utah. With his work at UServeUtah, Jacob promotes volunteerism across the state and helps nonprofits, municipalities, and other organizations build capacity in using volunteers effectively. When he's not in class, working, or volunteering, Jacob loves to spend time in the beautiful Wasatch mountains.

  • Course Dates:

    Classroom Training Part 1: Wednesday, May 13, 2020   9:00 am to 3:00 pm
    Classroom Training Part 2: Thursday, May 14, 2020   9:00 am to 3:00 pm
    Consultations*: Wednesday, July 8, 2020 (rollover day Thursday, July 9)  
    (Your registration includes lunch on both classroom training sessions - but not the consultation day.)

    *Consultations provide participants an opportunity for more deeply integrating the concepts and practices covered in the program. We'll schedule each participating organization for a 45-minute consultation on July 8 (If we have more participating organizations than timeslots, we’ll add appointments on July 9.)

  • Cost:

    UNA Member Rate: $150 for the first person/$30 for each additional participant
    Non-Member Rate: $300 for the first person/$60 for each additional participant

  • Location:

    UNA Office
    4900 S. Highland Dr., Suite B
    Holladay, UT 84117
    (above Mountain America Credit Union)