Help Me Grow Parent Support Specialist United Way of Utah County

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Description

Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: $19 per hour, dependent on experience
Organization's Mission: At United Way, we value our team and are united in our mission to improve lives by mobilizing the powering care of communities around the world to advance the common good.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: United Way of Utah County has a vision for a stronger Utah County, one in which every person is respected, every voice is heard, and every community thrives. We value the diversity of our community and are devoted to an environment of inclusivity. We are committed to health, education, and financial stability for all. We stand firmly against racism and violence in any form and are committed to promoting a culture of safety, kindness, respect, and love.
Position Summary: Program Description: Parenting is incredibly tough, many moms and dads have questions and don’t know where to turn. United Way of Utah County brought Help Me Grow Utah to our state in an effort to support families and connect them to the information and resources they want. We do this by:
offering developmental screening tools to assist parents in tracking early milestones
linking families to information and community resources related to child development and parenting
providing personalized virtual support
creating and facilitating partnerships within the community to improve the availability and quality of services for families

Position Description: The Parent Support Specialist contributes to the goals of Help Me Grow Utah by addressing family strengths and concerns, referring families to existing community and informational resources related to child development, and problem solving to find alternative solutions as needed. They demonstrate knowledge and experience in family support services, including the ability to interpret developmental screenings and showing empathy toward a variety of family situations. They communicate with families, manage family records, conduct follow-up, and participate in other activities related to Help Me Grow Utah and United Way of Utah County.

Work Schedule: The typical work schedule will be 8:30am-5:00pm. with 1 day a week 9:30am-6:00pm. This is a full-time 40 hrs./week position based at our office in Provo, UT. However, working hours may vary and may include occasional night or weekend hours. The Parent Support Specialist reports to the Help Me Grow Parent Support Team Manager.
Physical Activity: In the course of performing this job, the incumbent typically spends time sitting, walking, listening/speaking, writing and operating a personal computer. At times, the employee may be required to drive an automobile to attend meetings within the community. They are expected to lift and carry office records and supplies up to 15 lbs. on an occasional basis. Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential duties of the job.

Position open until filled.
Primary Responsibilities: Responsibilities:
Primary focus will be to enroll families from across the state in the program through our over the phone intake process, this includes verifying demographic and contact information and most importantly listening to the family and identifying ways HMGU can support their current needs
Respond to calls, texts, and emails from parents, service providers and health care providers who are in need of information and/or referrals to community resources for pregnant parents and families with children ages 0-8 years old
Score screening tools completed by parents, including the Ages and Stages Questionnaires, Edinburgh Postnatal Depression Scale, Modified Checklist for Autism in Children and give results to parents
Address parents’ concerns about their child and recognize their current strengths
Identify appropriate referrals and services that may benefit a family; communicate referrals to parents or appropriate agencies
Follow-up with families via phone, text, mail and/or email
Provide support on projects as needed, such as researching community resources, preparing for events, etc.
Being trained on the Sparkler App dashboard with the purpose of corresponding with parents, reviewing of screenings, and encouraging engagement
Participate in other activities related to Help Me Grow Utah and United Way of Utah County
Desired Qualifications: Minimum Requirements:
Minimum of Associate’s Degree required, Bachelor’s Degree preferred
Experience in child development, parenting, early childhood education, behavioral science, social service, social work, or related field
Work experience involving parents or young children with or without special needs
Valid Utah Driver’s License and access to personal vehicle for use during working hours (mileage reimbursable)
Proficient in Microsoft Office Suite with ability to learn new software applications
Proper telephone etiquette, including active listening and assessment skills
Ability to provide excellent customer service verbally over the phone as well as through written communication (i.e. through email and text)
Ability to manage many details and various bits of information at the same time
Ability to make decisions independently as well as part of a team
Bilingual in Spanish and English preferred, but not required
Benefits / Why Work With Us: Benefits and Compensation: United Way of Utah County is an Equal Opportunity Employer. This is a full-time in person hourly position--compensation starts at $19.00, increase depends on experience. Benefits include medical and dental insurance; paid holidays, sick leave and vacation; 401(K); life and disability insurance; and health savings plans.
How to Apply: Please send a resume and cover letter to Vanessa Escobar at vanessae@unitedwayuc.org
Closing Date: 12/14/2023
Location: Provo, UT

Information

Organization Website: Visit website
Contact: Vanessa Escobar
Email: vanessae@unitedwayuc.org
Phone: 8013742588
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