Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: 19-22
Organization's Mission:  Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. In the U.S.; IRC provides assistance to refugees resettling here through 27 offices operating in 16 states. IRC resettles approximately 11,000 refugees per year and provides numerous program services to assist the refugee from their arrival through citizenship. The IRC in Salt Lake City opened it office in 1994, and provides resettlement services through extended case management to newly arrived refugees for up to 24-months as well as over twenty different programs to educate and empower refugees. 
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Position Summary: The Interpreter Services Specialist supports the delivery of high quality, reliable, in-person and remote language interpretation to internal and external IRC customers by fielding interpretation requests, scheduling interpreters, troubleshooting issues, satisfying recordkeeping requirements, and providing high levels of customer service.
Primary Responsibilities: Respond to questions related to interpreter services programming.
Field internal and external customer requests for interpretation services, matching and scheduling interpreters based on customer requirements and interpreter qualifications and availability.
Support the recruitment, screening, and onboarding of new interpreters.
Independently resolve conflicts, escalating issues as necessary to program management.
Build and maintain positive relationships with staff, customers and interpreters.
Serve as technology subject matter expert by training others in the use of virtual platforms and troubleshooting related issues.
Provide end-to-end interpretation training support, including managing registration, preparing training materials, coordinating logistics, delivering content, and satisfying recordkeeping and reporting requirements.
Assist with scheduling, proctoring, and delivery of interpreter language proficiency testing.
May provide occasional direct interpretation services.
Provide general administrative support and contribute to special projects.
Other duties as assigned.
Desired Qualifications: High school diploma or equivalent required. Bachelor’s degree preferred.
Interpretation certification preferred.
Demonstrated professional experience providing high levels of customer service required.
Prior scheduling experience strongly preferred.
Demonstrated ability to remain organized, prioritize effectively, and meet deadlines within a fast-paced, rapidly changing environment.
Strong command of virtual communication and training platforms.
High level of professionalism, discretion and sound judgment. Strong interpersonal and diplomacy skills.
Ability to work both as part of a team and to work independently.
Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
Attention to detail and accuracy in work product.
Fluent in English, both spoken and written; proficiency in language(s) spoken by refugee client groups is desired.
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
Valid driver’s license and access to a personal, insured vehicle.
Working Environment:

A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
Occasional domestic (non-local) travel required; up to 10%.
May require occasional weekend and/or evening work.
Benefits / Why Work With Us: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
How to Apply: Though the IRC site.
Location: 221 S 400 W, Salt Lake City, UT 84110


Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact: Farah Al-Hamdani
Phone: 801-328-1091