Resources and Essentials
Resident Advocate The Road Home
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Description
Compensation Type: Hourly wagesJob Type:
Part Time
Pay Range: $16.00
Organization's Mission: The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
Position Summary: The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing or have experienced homelessness. Resident Advocates will provide excellent customer service to these individuals while working for the state’s largest supportive housing development for formerly homeless individuals. The Advocate will work at the front desk of a 65-unit apartment building and perform a wide variety of duties relating to working with poverty and vulnerable populations. Working here is an opportunity to build and change lives!
Primary Responsibilities: Provide excellent customer service to our residents and their families, guests, donors, vendors, community agencies, etc.
Work with diverse clients - being culturally responsive and approaching clients who are from different racial, socio-economic, and ethnic communities with respect and openness.
Work with people who have experienced trauma from a Trauma-Informed Care perspective.
Provide crisis intervention as needed; including determining when it is necessary to involve other staff, administration, or the authorities.
Provide clear, specific and consistent information to residents, and instruct residents of property rules/procedures.
Monitor the activities of residents to ensure the safety of residents, volunteers and staff.
Assist in resolving conflicts that may arise among residents.
Work well in a public service-delivery environment, which can often be fast-paced and require excellent multi-tasking skills.
Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
Perform rounds to check the building for safety and security.
Draft incident reports where appropriate, maintain records of resident and guest activity and maintain an accurate shift log.
Operate as part of a team that strives to serve people who have/are experiencing homelessness in our community.
Check resident’s guests in and out.
Desired Qualifications: Education and Experience
High School diploma or GED required
Experience working with diverse and vulnerable populations preferred
Physical and Equipment Requirements
Ability to lift 25 pounds.
Ability to sit, stand or walk for an hour or more at a time.
Benefits / Why Work With Us: The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
How to Apply: https://apply.workable.com/j/ECC2062AE0
Location: Salt Lake City
Information
Job Post Link: Visit additional job posting information.Organization Website: Visit website
Contact: Human Resourses
Email: hr@theroadhome.org
Phone: 8018197366