Description

Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: 17.59
Organization's Mission: Utah Community Action’s mission is to empower individuals, strengthen families, and build communities through self-reliance and education programs.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: Utah Community Action is an Equal Opportunity Employer, and the Agency is committed to maintaining a work environment that is free of unlawful harassment and discrimination. In keeping with that commitment, the Agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex, marital status, familial status, sexual orientation, gender identity, pregnancy, childbirth or pregnancy-related conditions, or any other protected- group status.
Position Summary: Utah Community Action is seeking to hire Call Center Advocates. We were recently awarded Best of State 2022 for Best Public Preschool and the Best Charitable Service Organization!


Our Call Center Advocate earns a competitive wage of $17.59/hour. We also offer generous year-round benefits, including health, dental, vision, 11 paid holidays in addition to paid time off between Christmas and New Year's, PTO (up to 192 hours per year), an hour of paid time on Fridays for self-care, a flexible spending account (FSA), a healthcare spending account (HSA) with up to a $2,500 match, a 401k plan with a 5% match, short and long-term disability, tuition reimbursement (some conditions apply), accident insurance, and life insurance.


ABOUT UTAH COMMUNITY ACTION

Founded in 1965, Utah Community Action is a nationally recognized nonprofit provider of comprehensive services for income-eligible families. Our six core programs, Head Start, Adult Education, Case Management & Housing, Nutrition, HEAT, and Weatherization, address barriers to self-sufficiency to empower individuals, strengthen families, and build communities. We are committed to ending poverty and improving the lives of those living in our community.

Our culture is based on our agency values of appreciation, compassion, integrity, respect, and trust. Our management team is well-trained and maintains an open-door policy so our employees can ask questions and solve problems.


A DAY IN THE LIFE OF A CALL CENTER ADVOCATE

As a Call Center Advocate, you are responsible for answering incoming agency calls and returning voicemails, educating clients about all six Utah Community Action programs & eligibility requirements, conducting initial client screenings, processing applications & gathering documentation, scheduling appointments, and streamlining access to application programs. You are also responsible for referring to other community resources to support client needs. As the first touchpoint of UCA, the Call Center Advocate is responsible for providing exceptional customer service and advocating for clients using a trauma-informed, client-centered approach.


COMPETENCIES FOR A CALL CENTER ADVOCATE

Excellent communication skills with an emphasis on customer service and problem-solving
Proficient in using various internet & computer applications, and excellent data entry skills
Ability to use the multi-line phone system in a fast-paced environment
Strong interpersonal skills and the ability to relate to clients from diverse backgrounds with a Trauma-Informed approach
Open to feedback and willing to work towards the success of the team
High level of confidentiality & accountability
Ability to work independently, as well as part of a team
Willingness to represent the Agency with professionalism
Knowledge of community resources, agencies, and referral procedures

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or GED
MS Office experience
Confidence with the use of English, both spoken and written

WORK SCHEDULE

This full-time social services position with our nonprofit typically work 8 am - 4:30 pm or 8:30 am - 5 pm. The work location is in Rose Park, Utah.


READY TO JOIN OUR NONPROFIT TEAM?

We understand your time is valuable so we have a quick and easy application process. If you feel you would be the right person for this entry-level job in social services, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!


Utah Community Action is an Equal Opportunity Employer, and the Agency is committed to maintaining a work environment that is free of unlawful harassment and discrimination. In keeping with that commitment, the Agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex, marital status, familial status, sexual orientation, gender identity, pregnancy, childbirth or pregnancy-related conditions, or any other protected- group status.



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/2658617-335211
Primary Responsibilities: COMPETENCIES FOR A CALL CENTER ADVOCATE

Excellent communication skills with an emphasis on customer service and problem-solving
Proficient in using various internet & computer applications, and excellent data entry skills
Ability to use the multi-line phone system in a fast-paced environment
Strong interpersonal skills and the ability to relate to clients from diverse backgrounds with a Trauma-Informed approach
Open to feedback and willing to work towards the success of the team
High level of confidentiality & accountability
Ability to work independently, as well as part of a team
Willingness to represent the Agency with professionalism
Knowledge of community resources, agencies, and referral procedures
Desired Qualifications: REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or GED
MS Office experience
Confidence with the use of English, both spoken and written
Benefits / Why Work With Us: Health, dental, vision, 11 paid holidays in addition to paid time off between Christmas and New Years, up to 192 hours of PTO per year, FSA, HSA with match, 410k with 5% match, STD, LTD, accident insurance, and life insurance.
How to Apply: For more information, or to apply now, you must go to the website below.

https://www.applicantpro.com/j/2658617-335211
Location: Salt Lake City, UT

Information

Organization Website: Visit website
Contact: Human Resources
Email: julie.bills@utahca.org
Phone: 555-555-5555