Description

Compensation Type: Annual salary
Job Type:
Full Time

Pay Range: $40-$50K / Year
Organization's Mission: Create champions for wildlife by making connections between people and animals to inspire action.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: Utah’s Hogle Zoo recognizes the value of human diversity (including race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs and political or other ideologies) in all endeavors. We will recruit and support employees and volunteers with diverse backgrounds, perspectives and talents that result in a strong, focused, and innovative organization.
Utah’s Hogle Zoo is committed to including everyone in the zoo experience regardless of their race, ethnicity, gender or gender identity, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, ideologies, or political affiliation. Utah’s Hogle Zoo is an equal opportunity employer and complies with all Federal, State, and local laws in practice, and in the spirit of those requirements. We celebrate diversity and are committed to creating an inclusive environment for all employees, volunteers, and guests of the Zoo.
Position Summary: POSITION SUMMARY

The Guest Services Membership Supervisor is responsible for focusing on the Member experience as a supervisor in the Guest Services department. This includes providing exceptional customer service for potential and renewing Zoo members and guests, planning member-related events, and develop/facilitate staff training as to maximize the profitability of the program, and data entry functions relating to membership information. The Membership Supervisor will communicate directly with Zoo members face-to-face as well as contribute information for the monthly newsletters.



Utah’s Hogle Zoo’s Mission: Create champions for wildlife by making connections between people and animals to inspire action.



Utah’s Hogle Zoo has been a loved and trusted part of the community for over 90 years. Besides providing a great experience for our guests, we aim to create champions for wildlife. Regardless of the job or position you have at the Zoo, you will be a champion for wildlife. If you believe in hard work, have a great attitude, are passionate about what you do, and love working with people, then we look forward to talking with you!



REPORTING RELATIONSHIP

Reports directly to the Director of Guest Relations.
Primary Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as a supervisor for the Guest Services Department and assists the daily operation when needed.
Collaborates with Advancement on the creation and implementation of all member events and perks, including Member Nights and perks including Sunset and Sunrise Safaris.
Work closely with Guest Service staff to ensure accurate data entry of membership information and membership card processing.
Oversee conflict resolution within memberships and guest relations.
Monitor and track membership sales and collaborate with Advancement.
Maintain membership conditions compliance on all single-family memberships.
Work closely with the Systems and Database administrator to ensure accurate reporting.
Maximize membership selling and tracking capabilities within the Galaxy and eGalaxy ticketing system.
Research and maintain fraud protection techniques as related to membership access control function.
Audit employee performance to ensure proper membership sales protocols are being maintained.
Continual evaluation of membership pricing in relation to value, market, industry standards and ticket cost to membership analysis.
Commitment to the zoo’s mission and conservation efforts.
Ability to work overtime as needed.
Performs other duties as assigned.
Maintains strict confidentiality.
Required to work nights when needed. This includes for events such as Zoo Brews, Boolights, Zoolights.
Desired Qualifications: REQUIRED EXPERIENCE



Education and Experience

A bachelor’s degree or an equivalent level of experience.
Experience managing a nonprofit membership program.


Knowledge, Skills, and Abilities



Technical skills include the knowledge and ability of:

Computer operations and technical software applications including Galaxy (POS).
Microsoft Office Suite.


Excellent communications skills:

Interpersonal conflict resolution method.
Effectively promote organization and membership program.
Interpersonal communication.
Communicate effectively verbally and in writing.


Must have the ability to:

Commit to Utah’s Hogle Zoo’s mission.
Provide and model excellent guest service.
Work weekends, holidays and evening hours.
Accurate data entry skills.
Ability to multi-task and prioritize work.
Supervise, train, and motivate a team.
Apply critical thinking techniques.
Analyze and solve problems with good judgement.
Work well in a team environment as well as independently.


Utah’s Hogle Zoo is a drug-free workplace. All employees are subject to random drug testing. Additionally, the Zoo requires a negative TB test.



Utah’s Hogle Zoo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. 



Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, bending, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity is required to perform essential functions. Requires lifting of up to 30 lbs.
Benefits / Why Work With Us: Medical, Dental, Vision, Life, and other supplemental insurance.

Retirement Benefits: The Zoo is a part of the Utah Retirement System and makes a 10% contribution to an employee’s retirement. This includes an additional opportunity to make contributions to a 401K plan within URS.

Vacation time accrual: (New employees accrue up to 13 days annually of vacation time.) New employees accrue 4 hours of vacation leave after the first full pay period following the first of the month following 30 days of continuous employment.

Sick time accrual: (New employees accrue up to 10 days annually of sick time.) New employees accrue 3.07 hours of sick leave after the first full pay period following the first of the month following 30 days of continuous employment.

Nine paid holidays a year when they occur after the first of the month following 30 days of continuous employment.

Employee Assistance Program for employees and their families paid for by the Zoo.

Employee long-term disability insurance paid for by the Zoo.

Various employee reimbursements and contributions to wellness activities, professional development, uniform, and certain work-clothes.

Moving expense reimbursement for qualifying new employees.

Every employee receives a free Zoo Card that allows admission to the employee and up to 5 guests. It also provides for free carousel and train rides, as well as free admittance to ZooLights and BooLights. Part-Time/Seasonal employees also receive a ZooCard.

Employees receive a 50% discount on concessions and 33.3% discount on gift shops items (some exclusions apply).

Employees receive a Tickets at Work membership, which provides discounts and offers on theme parks, shows, sporting events, and travel.

Awesome coworkers who care about animals and each other!
How to Apply: Apply on the Hogle Zoo website: https://www.hoglezoo.org/jobs/
Closing Date: 03/08/2024
Location: Salt Lake City, UT

Information

Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact: UHZ-HR
Email: hr@hoglezoo.org
Phone: 801-584-4510