Description

Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: 14.50
Organization's Mission: Housing Connect’s mission is to connect people and communities to quality affordable housing opportunities while promoting self-sufficiency and neighborhood revitalization.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: Housing Connect is an equal opportunity employer.
Position Summary: The Client Service Representative is the first point of contact with the general public, including prospective/current clients. This position requires substantial general knowledge of agency programs and populations served. Employees will have frequent contact with the general public and must possess an ability to communicate effectively and with compassion. The Customer Service Representative will perform varied clerical tasks of average difficulty in support of Housing Connect’s housing and services programs. The work is generally routine in nature, yet some tasks may require the application of judgment based on knowledge of office procedures and on-the-job experience.
Primary Responsibilities: Project a professional company image by providing prompt and courteous service while providing accurate information through a first touch resolution approach. Effectively interact with employees from various departmental areas in a professional manner.
Greet visitors and direct to correct staff members when additional assistance is required. Refer complaints and requests for service to appropriate staff.
work effectively with people from diverse cultural and ethnic backgrounds; communicate clearly and effectively, orally and in writing
Answer routine requests for general information from the public and other agencies regarding Housing Connect’s services and activities. Refer those who are looking for immediate housing or related social services to other community agencies as appropriate.
Provide information about Housing Connect’s housing assistance programs. Answer questions about standard department processes and provide basic assistance to program participants, including, but not limited to, assisting clients in understanding the application process and conducting computer query to determine the client’s Housing Specialist and waiting list inquiries.
Assist with website inquiries that are generated from external stakeholders (landlords, community partners, and the general public).
Operate the telephone system and TDD equipment. Answer incoming telephone calls; screen and route calls to appropriate staff as necessary.
Receive and process income agency mail and walk-in paperwork.
Post outgoing mail for the agency and verify correct postage has been applied.
Accept and sign for deliveries.
Perform data entry using specialized housing and document management software.
Stock lobby forms. Produce and print office documents as assigned.
Assist departments with mailing preparation, including folding, stuffing, and posting mail.
Maintain the security of the lobby and reception area. Lock and unlock the front entrance during agency operating hours. Maintain and monitor for cleanliness.
Desired Qualifications: Customer Service Foundations
Proactive and detail-orientated. Ability to maintain organization in a changing environment.
Ability to communicate clearly and effectively, both verbally and in writing, with people from a variety of cultural, economic and ethnic backgrounds; individuals with disabilities; and individuals lacking fluency in verbal or written English.
Skill in dealing with the public, tenants and landlords, often in an emotionally charged and sometimes confrontational situations.
Familiarity with community services in Salt Lake County.
Prompt and regular attendance
Ability to:

Type accurately at a reasonable speed.
Communicate Housing Connect’s mission and vision.
Exercise initiative and independent judgement that demonstrates quality customer service, good business sense, creativity, and a part of a team.
Organize and prioritize a variety of projects and tasks in an effective and timely manner. Keep accurate records and compose clear, complete and concise communication.
Maintain confidentiality.
Apply and explain applicable policies and procedures in a clear and accurate manner.
File and operate standard office equipment.
Effectively learn a variety of computer applications related to the work.
File and operate standard office equipment.
Communicate Housing Connect’s mission and vision.
Benefits / Why Work With Us: Housing Connect offers industry leading benefits including a comprehensive health care package, participation in Utah Retirement Systems, and paid vacation and sick leave.
How to Apply: https://housingconnect.clearcompany.com/careers/jobs/40bca9cf-ed64-e562-e981-1d466af67503/apply?source=1793243-CS-32912
Closing Date: Open until filled
Location: SALT LAKE CITY

Information

Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact: Paul Rooker
Email: andreastringham@housingconnect.org
Phone: 8012844465