Job Summary: Mission of Housing Connect

The mission of the Housing Connect is to provide and develop quality affordable housing opportunities for individuals and families while promoting self-sufficiency and neighborhood revitalization.

Job Statement

Housing Connect’s Housing for Chronically Homeless Team provides intensive long term case management services to chronically homeless individuals and families. A Housing Case Manager - Chronically Homeless supports the mission of Housing Connect by connecting clients to housing resources throughout Salt Lake County. Our Case Managers work directly with clients in a variety of settings such as client homes, agency office space, street outreach, etc to promote housing stability. Beyond direct client work, we work closely with resident services staff, housing management, landlords, and community partners to facilitate a network of support for all clients. A SAIL case manager works with the intention to identify needs and coordinate resources that promote housing stability, empowerment and healthy communities including, housing retention, substance abuse referrals, mental health referrals, employment counseling, financial counseling, etc. An ideal candidate would have the knowledge and abilities listed below upon entering the position.
Primary Responsibilities: Duties and Responsiblities
Tenant Support and Advocacy
• Build effective relationships with residents through regular contact in person, telephone and in writing.
• Work with and support residents in their efforts toward housing stability by defining goals that are clear, measurable and have a time frame.
• Act as an advocate for clients when appropriate.
• Identify available housing options and assist clients with the application and move-in process.
• Proactively develop and promote self-reliance by helping residents access community resources. Empower clients in accessing community resources to strengthen the ability to rely on oneself.
• Assist residents with applying for, obtaining and maintaining benefits
• Follow up on all referrals to ensure that adequate, appropriate services are being provided.
• Timely completion of well-organized case files, paperwork, monthly reports, and case notes that accurately reflect services provided.
• Attend and actively participate in case staffing and agency meetings, weekly and as requested.
• Support residents in creating and maintaining a forum in which they can provide feedback for improvement.
• Perform other duties as assigned. 
Supportive Services and Community Partnerships
• Develop and maintain a resource network for housing, mental health, substance abuse, daily living needs, mainstream benefits, etc. for individuals and families who have been chronically homeless.
• Coordinate supportive services (i.e. mental health, transportation, substance abuse, etc.) with appropriate community agencies.
• Proactively communicate and work alongside property management, voucher staff and other Housing Connect staff to reduce problems.
• Evaluate needs and gaps in services and work to identify solutions.
• Research and have a working knowledge of Housing First, Harm Reduction and Trauma Informed Care approaches, to maintain a client driven approach in supportive services.
• In collaboration with residents, organize, promote and participate in activities within the community that foster community, healthy resident relationships and overall program stability.
• Support co-workers and work as a team to accomplish agency, department and program goals.
Program Tracking and Outcome Measurements
• Complete all paperwork including but not limited to monthly reports, grant appeals and reports, data collection and other paperwork as needed.
• Support program goals and objectives from specific grants or funding requirements. Make sure programs and activities are in compliance and desired results achieved.
• Collect program data to track resident progress on a monthly basis.
Desired Qualifications: MINIMUM REQUIREMENTS
• Bachelor Degree in education, social work or related field and/or equivalent years of applicable services experience
• Computer literate.
• Possession of valid Driver’s License and good driving record in order to transport residents in agency vehicles, as needed.
• Housing First, Harm Reduction, and Trauma Informed Care.
• Barriers impacting chronically homeless individuals and families, such as severe and persistent mental illness, substance use disorders, and physical health conditions.
• Social service programs and community resources.
• Establish working relationships with residents, co-workers, and other professionals.
• Assess and effectively case manage evolving client needs, including the diffusion and resolution of complex and/or explosive situations.
• Proactively approach problems with a solution focused method.
• Effective communication, both verbal and written.
• Work independently, as well as collaboratively.
• Use of a personal vehicle, with mileage reimbursement, as needed.
Benefits / Why Work for Us: Housing Connect offers industry leading benefits including a comprehensive health care package, participation in Utah Retirement Systems, and paid vacation and sick leave.
How to Apply: Apply online at
Compensation Type: Hourly wages
Hourly Wage Minimum: $17/hour
Hourly Wage Maximum: $18/hour
Salary Minimum: This is an hourly wage position.
Salary Maximum: This is an hourly wage position.
Closing Date: Open until filled.
Status: Full Time
Location: Salt Lake City, Utah


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Organization Website: Visit website
Contact Name: Housing Connect