Description

Job Summary: The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness. Housing Advocates will provide excellent customer service to these individuals, while working for the state’s largest homeless shelter system.

The Housing Advocate will perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here is an opportunity to build people and change lives!
Primary Responsibilities: Duties and Responsibilities
1. Provide quality customer service to our clients, who may be in need of resources in addition to a warm bed for the night.
2. Observe, and help regulate activities at the shelter, ensuring rules and procedures are followed.
3. Provide clear and specific information to residents, and instruct residents of shelter rules/procedures.
4. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
5. Assist in resolving conflicts which may arise among residents.
6. Write incident reports where appropriate, maintain records of resident stays, and maintain accurate shelter log.
7. Answer phones, take messages and respond to the public.
8. Inspect clients belongings when entering shelter while wearing needle resistant gloves.
9. Provide occasional crisis intervention, and emergency interface with community resources such as EMS and law enforcement.
10. Operate as part of a team that strives to serve the homeless in our community.
11. Other duties as assigned.

Skills and Requirements
1. Excellent customer service skills with the ability to communicate effectively
and handle difficult situations with professionalism and empathy.
2. Ability to multitask and remain calm in demanding and unpredictable situations.
3. Good computer skills.
4. Ability to make sound decisions.
5. Exceptional boundary setting skills and the ability to set and maintain appropriate boundaries with guests.
6. Ability to be culturally responsive and able to work with clients who are from different racial, socio-economic, and ethnic communities with respect and openness.
7. Familiarity with Trauma Informed Care and Housing First Philosophies and the willingness to incorporate them into your daily work.
8. Willingness to accept supervision and direction as well as constructive feedback.
9. Ability to work as part of a diverse and dynamic team.
10. Reliable and dependable.
11. Attends work on a regular and predictable basis.
12. Must pass pre-employment background check and drug screen.
13. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Desired Qualifications: High School Diploma or GED required.
Benefits / Why Work for Us: The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness. Housing Advocates will provide excellent customer service to these individuals, while working for the state’s largest homeless shelter system.
The Housing Advocate will perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here is an opportunity to build people and change lives!

Health, dental & vision insurance
11 paid holidays
Paid sick & vacation time
403(b)
EAP
How to Apply: To apply, email your resume to resumes@theroadhome.org and include the job title, GMRC Housing Advocate, in the subject line. Please specify which shift you are interested in working (Days, Swings, or Graves) and specify which hours you would like to work (full-time, part-time, on-call).
Compensation Type: Hourly wages
Hourly Wage Minimum: $13/hour
Hourly Wage Maximum: $13/hour
Salary Minimum: $25,000
Salary Maximum: $25,000
Status: Full Time
Location: Salt Lake City, UT

Information

Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact Name: Human Resourses
Email: resumes@theroadhome.org