Job Description: The Women’s Homeless Resource Center will provide emergency shelter and case management services to single women experiencing homelessness in Salt Lake County. The center will: recognize and meet the distinctive needs of those at risk and homeless populations including: single women; domestic violence victims; individuals with behavioral health disorders; individuals who are medically frail/terminally ill [and/or] those exiting prison or jail. All activities will be undertaken with the ultimate goal of assisting all clients in obtaining housing.

The Program Director will help create and supervise a program that will give every client the best opportunities to receive safe emergency shelter and stabilization services and to obtain housing.

Essential Duties
1. Ensure that staff of the highest quality are hired, consistently trained, and retained through frequent supervision and training opportunities. Supervise the management team.
2. Create and utilize the program budget to create a productive and desirable work environment for staff, the safest emergency shelter for women, and to obtain the highest housing outcomes for clients.
3. Ensure that the program fulfills all contractual requirements with Shelter the Homeless including compliance with all applicable laws and licensing standards.
4. Manage the program implementation of best practices and maintain the fidelity of those practices including, but not limited to, Trauma-Informed Care, Motivational Interviewing and active case management techniques.
5. Support public relations and fund-raising efforts of the agency and Shelter the Homeless, as authorized by the VOA Senior Management team, to ensure the financial success of the program and Volunteers of America, Utah
6. Promote safety and respect in the neighborhood around the HRC. Proactively work with neighbors on concerns related to the program, participate in neighborhood stakeholder meetings and any other activity to promote a harmonious relationship with the neighborhoods around the HRC.
7. Demonstrate leadership in, and responsibility for, all program operations and outcomes.
8. Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
9. Actively contribute to community collaborations with providers, community organizations, and any other organizations whose services impact HRC clients.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. A Bachelor’s degree, but preferably a Master’s degree and licensure, in a social services field or any equivalent combination of education, experience, and training. Other required knowledge, skills and abilities:
2. Direct experience working with homeless clients.
3. 5 years supervisory and administrative experience in a social service setting.
4. 3 years budget management and program development experience.
5. Knowledge of mental health and substance use disorder treatment best practices.
6. Knowledge and understanding of Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women.
7. Ability to interact with clients and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries.
8. Proficient in Microsoft Office
9. Must be able to move around the building and property.
10. Possess a current driver’s license and have a good driving record.
Benefit package includes paid holidays, vacation, and sick time; medical, dental, vision, and life insurance; 403b retirement plan with employer match.

Submit resume on the career page of our web site:

EOE / Veterans / Disabled
Location: Volunteers of America, Utah


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