Description

Salary: Graves: $11.50/hour to start
Job Description: The Road Home seeks employees that have a deep commitment to the mission of serving adults that are experiencing homelessness. Seasonal Client Advocates will provide excellent customer service to these individuals, while working for the state’s largest homeless shelter system.

The Seasonal Advocate will perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here is an opportunity to build people and change lives!

Shift: Graveyard Shift, 11:00 pm to 7:30 am, Work full-time, work part-time. We're flexible!
*Choose how many shifts per week fit your schedule!
*Position Runs from October 2017 - April 2018.
*Bonus paid for seasonal employees that stay through April 2018, when our winter overflow shelter closes.

Duties and responsibilities
1. Provide quality customer service to our clients, who may be in need of resources in addition to a warm bed for the night.
2. Observe, and help regulate activities at the shelter, ensuring rules and procedures are followed.
3. Provide clear and specific information to residents, and instruct residents of shelter rules/procedures.
4. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
5. Assist in resolving conflicts which may arise among residents.
6. Write incident reports where appropriate, maintain records of resident stays, and maintain accurate shelter log.
7. Answer phones, take messages and respond to the public.
8. Provide occasional crisis intervention, and emergency interface with community resources such as EMS and law enforcement.
9. Operate as part of a team that strives to serve the homeless in our community.
10. Other duties as assigned.

Education and Experience
High School Diploma or GED required.

Skills and Requirements
1. Excellent customer service skills being able to communicate effectively and handle difficult situations.
2. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.
3. Understanding of the Housing First philosophy. Willingness to have conversations with clients about housing.
4. Good computer skills.
5. Willingness to accept supervision, direction, and constructive feedback.
6. Creativeness in problem solving.
7. Team player.
8. Reliable and dependable.
9. Must pass pre-employment background check and drug screen.

Physical and Equipment Requirements
Ability to lift 25 pounds
Location: Salt Lake City
Status: Full time seasonal(October through April)

Information

How to Apply: To apply, please email resumes@theroadhome.org. Please include the job title Seasonal Client Advocate in the subject line.
Closing Date: When filled
Your Website: Visit organizational website.
Job Post Link: Visit additional job posting information.