Compensation Type: Annual salary
Job Type:
Full Time

Pay Range: $49-52K
Organization's Mission: Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.​

Vision Statement
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...
...all people affected by disaster across the country and around the world receive care, shelter and hope;
...our communities are ready and prepared for disasters;
...everyone in our country has access to safe, lifesaving blood and blood products;
...all members of our armed services and their families find support and comfort whenever needed; and an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.
Fundamental Principles of the Global Red Cross Network
The Red Cross, born of a desire to bring assistance without discrimination
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: Our DEI Mission:

The American Red Cross will consistently deliver its products, goods, and services in a culturally competent manner.

Our DEI Vision:

The American Red Cross aspires to be an organization fully committed to diversity, equity, and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships – all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement.
Position Summary: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.

At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross’ mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health.

We are currently seeking a Direct Services Manager (UT & NV Region) to work in our Salt Lake City, UT office. This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. Travel will also be involved up to 25% of the time.

Responsible for leading and managing a primarily volunteer team in addition to paid staff to support and provide Mass Care, Logistics and Recovery program support in an assigned geographic area. The territory is based on the regional configuration.

Serves as the lead functional expert in a Red Cross Region for the Mass Care, Logistics, and Recovery functions. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of Mass Care, Logistics and Recovery, this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle.

Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers.

Works to perform these functions according to the program direction provided by the Mass Care and Recovery functions at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Community Exec (s) in the territory they cover.
Primary Responsibilities: Implement strategies, initiatives, processes and procedures that support the successful region wide day-to-day and major relief operation provision of mass care logistics, and recovery programs. Within scope of position, represents the entire disaster cycle of preparedness, response and recovery.
Ensures American Red Cross services are available to diverse communities.
Works to ensure all Mass Care, Logistics, and Recovery activities are in compliance with region and national procedures and policies
Communicates and implements Mass Care, Logistics, and Recovery priorities, goals and objectives
Ensures American Red Cross services are available to diverse communities
Responsible for supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans.
Evaluates and reports on the capacity and effectiveness of Mass Care, Logistics and Recovery services.
Prepares recommendations for continuous improvement.
Responsible for designing and supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
Ensures access to Safe and Well communication system for registration within the shelter environment.

Mass Care Responsibilities:
Ensure functional needs shelter requirements are identified, resourced, and met.
Negotiates and manages regional mass care (feeding, sheltering, and bulk distribution)contracts and supports the negotiation of local contracts
Serves as the subject matter expert (SME) and provide oversight for Mass Care role that Red Cross plays at both local level as well as in the co-lead role of ESF-6 within the National Response Framework
Manages the National Shelter System reporting for both ARC and non-ARC shelters.

Logistics Responsibilities:
Serve as the subject matter expert (SME) and provide oversight for Logistics, in coordination with Supply Chain Real Estate Management (SCREM).
Manage disaster regional storage
Coordinate the acquisition of Emergency Services materials, equipment and resources

Recovery Responsibilities:
Plan for individual assistance, mental health and health services provision to clients during the response recovery phases of operations.
Responsible for implementing the region’s case work (and care management, when needed) program.
Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State program) and responsible for disaster case management planning with multi-agency partners (government and non government).
Responsible for ensuring he American Red cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster).
In collaboration with Partner and EMA Relationships Support Manager, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning.
Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework (NDRF).
Acts as SME to all territory Disaster Program managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities.
Oversight of SME for Mental Health and Health Services units.
Assures mechanisms are in place for all partners in human services to work with Red Cross and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc).


Other Responsibilities:
Hires, trains, coaches, counsels and evaluates performance of direct reports and volunteers.
Ensures roles and responsibilities of Red Cross identified in tribal, local, state and FEMA agreements (NMOUs, MOAs, etc) are being met.
Coordinates specialized training in Mass Care and Logistics
Establishes and maintains a peer-to-peer relationship with emergency management for coordination around Mass Care, Logistics and Recovery.
Develops a primarily volunteer team to support the mass care ,logistics and recovery activities
Support field based staff and volunteer teams and systems
Develops and cultivates professional relationships with key internal and external partners and organizations (assigned relationships monitored and tracked by a portfolio management system)

Essential Functions/Physical Requirements:
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Should this occur, salary compensation would be given in accordance with the law.
Desired Qualifications: Education:

Bachelor’s degree or equivalent combination of education and experience.


Minimum of 3-5 years experience with social services or service/program delivery, and providing leadership to a department, program or service. Demonstrated experience in coordinating staff and volunteer activities. Track record of leadership results in non-profit and/or for-profit organizations.

Proven results in achieving success in a business unit or area and leveraging relationships with diverse levels of internal and external stakeholders.

Management Experience:

Minimum 1 - 3 years of supervisory experience required.

Skills and Abilities:

Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management.

Additionally, this position requires the ability for planning and data entry

Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation.

Demonstrates in depth knowledge of program or service.

Participates in developing strategies to achieve organizational goals.

Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements.

Demonstrated ability in creating presentations and developing training modules.

Excellent oral and communication skills, including training and presentations


Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Familiarity with federal, state, and local employment laws.

All full time disaster employees must be willing and able to be deployed, as needed.

Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity

May require travel

Other Requirements:

After employment, employee must learn and become proficient in:
ARC programs and procedures
Volunteer Management
Financial Management
Cultural Competency
Emergency Management Practices
Supply chain and warehousing
Disaster technical expertise
Benefits / Why Work With Us: Now is an exciting time to join the American Red Cross. We're all working harder than ever to support our mission, and celebrating the people who carry out that mission every day—our employees!

American Red Cross Includes the Following Rewards:

Comprehensive Medical Plans to suit your needs and budget, with costs shared between you and the Red Cross

Additional Insurance Plans including vision and dental plans

Flexible Spending Accounts for medical expenses or dependent day care

Life Insurance in the amount of your annual salary

Disability Benefit up to 60% of your monthly pay

Paid Time Off and Paid Holidays – flexible time off for illness or personal need, plus six paid holidays

Savings Plan 401(k) – with 100% contribution match up to four percent of eligible pay; plan vests after three years

Commuter Benefits – save on commuting costs with our Pre-Tax Commuter Benefits Program

Employee Assistance Program – no-cost information and counseling service available 24 hours a day, seven days a week

National Awards – recognizing the contributions of exceptional employees

Service Recognition – service pins and gifts are awarded for every five years of service

Career Development including annual performance reviews, training programs, and the Internal Career Center to help you explore new opportunities within the organization
How to Apply:
Closing Date: Open until filled
Location: Salt Lake City


Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact: NancyJohn
Phone: 8015544575