Job Summary: The Eligibility Customer Service/Receptionist is responsible for providing a point of contact for walk in traffic, incoming telephone calls and supporting the highest level of customer service for both clients and staff.

Work Schedule

40 Hours per week - Flexible Schedule between 7:30 am and 6:00 pm


$12.50 per hour
Primary Responsibilities: Answer large volume of incoming telephone calls, assist callers, provide information, make community referrals and direct calls to appropriate staff members.
Provide accurate information regarding application procedures, waiting lists, and qualifications to both callers and walk-in clients.
Provide appropriate forms, as needed.
Refer clients to other staff for appointments or assistance.
Maintain professional and personable customer service.
Update and maintain client information and program tracking.
Make copies.
Route incoming paperwork to appropriate staff members.
Assist other departments with miscellaneous items.
Attend Eligibility/Customer Service staff meetings and agency staff meetings.
Participate in Housing Connect activities and committees, as needed or desired.
Others duties as assigned.
Desired Qualifications: Graduation from a standard senior high school or equivalent.
Two years full-time paid related job experience.
Valid driver’s license.
Able to communicate well in English language, both written and spoken.
Must be able to multi-task.
Ability to work well under stressful conditions.
General office and clerical skills required.
Because of the nature of this work, position requires someone pleasant, personable, patient and having a desire to be of assistance to those in need.
Able to work with minimum day to day supervision.
Bilingual Spanish/English preferred.
Benefits / Why Work for Us: EXCELLENT BENEFITS PACKAGE – Health, Dental, Vision and Life Insurance. Paid Holidays, Sick Leave and Vacation. Utah State Retirement Plan and 401K.
How to Apply: Apply online at
Compensation Type: Hourly wages
Salary/Wage: 12.50
Closing Date: Open until filled.
Status: Full Time
Location: Salt Lake City


Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact Name: Housing Connect