Description

Salary: $13/ hour
Job Description: Position: Full time Client Support Specialist
Hours: 40 hours/week 9am-5pm
Work days: Monday-Friday
Location: 230 West 200 South Salt Lake.
- Free parking and easy access to UTA transportation
Department: Client Support
Reports to: Programs Director
Fair Credit Foundation, a Salt Lake City-based nonprofit, has provided free financial counseling to Utahns since 1997. Our Mission is to "teach individuals and families how to manage their finances wisely to improve and sustain financial well-being" Our work changes lives.
The entry-level position provides on the job training toward a certification in personal finance counseling and opportunity for advancement.
Position Summary:
The client support specialist is responsible for handling telephone inquiries from clients and creditors with prompt and courteous customer service.
Qualifications: • High School Diploma or equivalent, post high school education preferred or 1-2 years minimum of customer service experience.
• Excellent problem-solving skills.
• A strong work ethic and team player
• Ability to multi-task in a fast-paced environment.
• Organized with attention to detail. Friendly phone voice.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Windows and ability to learn client database.
• Proficient with spelling, punctuation, and grammar
• Ability to recognize and maintain confidentiality of client personal information and company information.
• Bi-Lingual (Spanish, English) preferred but not required.
• Ability to pass certification exam with in-house training within 6 months of hire date.

Essential Functions: • Review and process newly enrolled accounts.
• Client account maintenance
• Complete daily assigned procedures.
• Handle telephone inquiries from clients and creditors.
• Process creditors proposals.
• Process incoming and outgoing mail.
• Perform other responsibilities or projects as assigned.
Location: Salt Lake City
Status: Available now

Information

How to Apply: Send resume to info@faircredit.org
Closing Date: when filled
Your Website: Visit organizational website.