Description

Salary: $12/hour + $2/hour shift differential
Job Description: The Overnight Guest Services Coordinator assists in all aspects of daily operation of the RMHC Houses. The Overnight Guest Services Coordinator is responsible for the continuation of guest services, overseeing the front desk, safety and security, and maintaining the cleanliness and order of the House. In addition, this person will be responsible for various additional duties as assigned by the Guest Services Manager.

Primary Duties and Responsibilities:
Guest Services
Assist in the delivery and continuity of guest services, including but not limited to:
 Answering telephone and directing calls and messages appropriately
 Checking guests in and out of the House from 5:00 am to 8:00 am
 Ensuring that House guidelines are followed and rules are enforced as needed
 Updating daily guest roster
 Communicating with hospital social workers regarding family referrals and room availability as needed
 Giving House tours to guests and various visiting groups
 Complete and file forms as needed to ensure that the house functions correctly and shift changes go smoothly
 Obtain accurate and complete information regarding donations received and donor names, address, etc.
 Handle guest communications, including available event tickets and meals
 Monitoring House overnight; perform security walk-through of House and grounds 2-3 times, alternating hours with the Overnight Guest Services and Database Coordinator

Cleaning
 Make up guest rooms as needed
 Clean, sweep, mop and organize kitchen (daily)
 Empty garbage in kitchen, community room, theater, offices, work room and other common areas as needed
 Remove litter on the property as needed
 Clean and disinfect playroom and toys
 Clean and disinfect fitness room
 Clean and mop game room
 Clean and mop laundry rooms in both buildings
 Clean community room including kitchen area, tables, floors and windows
 Clean theater and launder bean bag covers as needed
 Use “quiet vacuum” to vacuum all carpet on the lobby level of the west building and the basement of the east building
 Launder linens, blankets and rags including folding clean linens and properly putting them away
 Work closely with Housekeeper & Inventory Specialist to complete cleaning and organizing tasks
 Complete list of duties unfinished when Housekeeper & Inventory Specialist leaves
 Fill Coke machines in kitchen and community room, Tuesday and Thursday
 Stock various food items in kitchen and toilet paper in restrooms and closets
 Prepare housekeeping carts using checklist provided on nights when Housekeeper & Inventory Specialist is not in

Other Duties and Responsibilities:
 Prepare a daily summary of shift activities for the Director of Operations and Administration, particularly noting any incidents involving police or emergency medical assistance
 Attend department staff meetings
 Assist with other related duties as requested by the Guest Services Manager
 Fill in for vacations and/or holidays, as needed
 As a house operations team member, he or she will cross train with other team members; one team member should be present during regular office hours

THE PERSON:

Experience Required:
Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a residential setting is preferred.

Skills Required:
 Exceptional verbal, written, and interpersonal communication skills
 Basic computer proficiency, including email, Word and Excel
 Strong attention to detail
 Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines
 Good analytical and problem-solving skills
 Interest in basic building maintenance preferred with a do-it-yourself aptitude
 Fluency in Spanish is strongly preferred
 Highly organized, creative, energetic and collaborative team player
 Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers (including members of the Board of Trustees), hospital personnel, staff, donors
 Flexibility with regards to work assignments and changing priorities

Educational Requirements:
High school diploma or equivalent.

Hours:
Friday night into Saturday morning and Saturday night into Sunday - 12 am - 8:30 am with 30 minute off the clock lunch break (must remain on site during break). Shift starts at midnight each night so it's technically Saturday and Sunday.

Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.
Location: Salt Lake City
Status: Part-Time

Information

How to Apply: Send resume to grant@rmhslc.org
Closing Date: 10/14/2017
Your Website: Visit organizational website.