Job Summary: Mission of Housing Connect

The mission of the Housing Connect (HC) is to provide and develop quality affordable housing opportunities for individuals and families while promoting self-sufficiency and neighborhood revitalization.

Job Statement

The Services Coordinator - Housing for Chronically Homeless supports the mission of Housing Connect by assisting with the development and implementation of the Permanent Supportive Scattered Site program. The Services Coordinator will manage all aspects of the SAIL case management team who works directly with formally chronically homeless individuals providing intensive case management services in a variety of settings including but not limited to, client homes, agency office space, and occasional street outreach. The SAIL Services Coordinator may also be required to carry a case load of their own while working closely with resident services staff, housing management, landlords, and community partners to identify needs and coordinate resources that promote self-sufficiency, empowerment and healthy communities including, but not limited to, substance abuse referrals, mental health referrals, employment counseling, financial counseling and housing retention.
Primary Responsibilities: Job Description

Program Development and Management

Ensure the day-to-day service coordination and service operations are functioning in accordance with agency philosophy and standards set forth in funding contracts and agency policy.
Assist program participants in navigating their way through the social services systems in order to get the services they are requesting, and help them remove barriers.
Maintain program participant’s files in accordance with legal and grant requirements, and complete all documentation in a timely manner.
Ensure reports are submitted to the proper staff or supervisor by set reporting deadlines.
Responsible for performing professional-level administrative duties involving research, analysis and reporting.
Develop, implement and assess outcome measures as necessary for supportive services.
Develop and implement short and long range plan for supportive services for program participants.
Create and update client information in the Homeless Management Information System (HMIS) and oversee the data collection for the services team.
Ensure all quarterly reports are complete for program participants in HMIS including SPDATS

Cultivate current and develop new partnerships with service providers to ensure a continuum of care for program participants.
Actively coordinate supportive services for program participants in collaboration with community partners.
Maintain working relationship with property managers through regular communication and updates.
Attend Resident Services meetings, SAIL clinical staffing meetings, and other community building meetings as necessary.
Relay information to PSH Manager and Housing Connect departments regarding program participant’s issues and needs.
Support Resident Services coworkers and other HC staff and work as a team to accomplish agency, department and program goals.

Assist in the hiring and training of staff and volunteers to carry out program activities.
Provide supervision and oversee case coordination/case staffing with services staff and community partners.
Assist and coordinate office functions to assure a safe and productive work environment
Hold regular staff meetings and provide support through supervision for the SAIL services team.
Promote agency mission and strategic plan by writing objectives into staff performance plans.
Supervise Housing Connect SAIL Housing Case Managers.
Coordinate and outline communication structure between the supervisors at partner agencies through regular meetings and information sharing.
Tenant Support and Advocacy

Identify available housing options and assist clients with the application and move-in process.
Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for adults who have been chronically homeless.
Work with and support residents in their efforts toward housing stability by defining goals that are clear, measurable and have a time frame.
Build effective relationships with residents through regular contact in person, by telephone and in writing.
Complete well organized case files that accurately reflect services provided.
Complete paperwork, monthly reports and case notes accurately and on a timely basis.
Attend and actively participate in case staffing and agency meetings, weekly and as requested.
Follow up on all referrals to ensure that adequate, appropriate services are being provided.
Assist residents with applying for, obtaining and maintaining benefits.
Collect program data to track resident progress on a monthly basis.
Research and have a working knowledge of a Housing First approach, as well as a client driven approach to supportive services.
Support residents in creating and maintaining a forum in which they can provide feedback for improvement.
Perform other duties as assigned.
Desired Qualifications: MINIMUM REQUIREMENTS

Bachelor degree in Social Services or related field
Four years’ experience in program implementation and management
Two years’ experience in staff supervision
Computer literate
Experience working with low income and chronically homeless individuals
Ability to work both autonomously and as part of a team
Ability to express ideas clearly, both verbally and in writing
Clear understanding of crisis intervention and ability to manage others in crisis
Knowledge of grant process and reporting
Extensive knowledge of program administration and maintenance
Knowledge Of:

Issues impacting chronically homeless men and women
Principles, methods, and techniques of effective program development, administration and management
Methods and techniques of effective case management and assessment skills
Social service programs and community resources
Grant writing
Budgeting principles and procedures
Ability To:

Work occasional evenings and weekends
Solve complex situations and diffuse explosive situations
Approach problems proactively with solution focus
Establish working relationships with residents, co-workers, and other professionals
Prepare comprehensive reports
Prioritize workload
Access community resources and form collaborations
Use personal vehicle with mileage reimbursement for site visits
Benefits / Why Work for Us: Housing Connect offers industry leading benefits including a comprehensive health care package, participation in Utah Retirement Systems, and paid vacation and sick leave.
How to Apply:
Compensation Type: Hourly wages
Hourly Wage Minimum: $21/hour
Hourly Wage Maximum: $23/hour
Salary Minimum: This is an hourly wage position.
Salary Maximum: This is an hourly wage position.
Closing Date: Open until filled.
Status: Full Time
Location: Salt Lake City, Utah


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Organization Website: Visit website
Contact Name: Housing Connect