Description

Salary: $11.50 - $15.50/hr
Job Description: Under the guidance of the Office Manager, the Community Family Center (CFC) Front Desk Administrator is responsible for two main function areas:

Customer Service: The CFC Front Desk Administrator ensures a welcoming, safe and supportive customer experience for all who engage with the YMCA of Northern Utah’s Salt Lake County programs and services. The Front Desk Administrator is the primary point of contact for daily communication with families and is tasked with upholding high standards for customer engagement that reflect the needs of the target community. Responsibilities include: Greeting new customers, answering phones, sharing information and resources, guiding new families through the enrollment process, supporting families in developing payment plans that suit their individual needs, and serving as an intermediary between families and front line staff to address needs. The ideal candidate is positive, professional and compassionate in all interactions.

Data Processing: The CFC Front Desk Administrator will utilize the ActiveNet customer management system to enter and manage the registration and payment process for youth programs at six locations across Salt Lake County. This task requires an ability to adapt to new database systems as well as an extremely high attention to detail to ensure all student data is entered with accuracy. S/he will process financial assistance applications and ensure that all student data meets licensing requirements.

Position Requirements:
Education & Work Requirements:
• BA or BS degree in human services field, business administration, communication or related fields or equivalent experience desired.
• Minimum 1 year customer service experience. Previous YMCA Experience a plus.
• Must be fluent in both English and Spanish.

Experience and Skills:
• Commitment to, and passion for, the YMCA of Northern Utah’s mission.
• Customer service orientation with the ability to effectively communicate on a regular basis with both internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service.
• Excellent verbal and written communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences.
• Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.
• Ability to quickly learn and adapt to new technology and databases.
• Ability to keep detailed, accurate and confidential documentation.
• Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
• Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility.

Certification Requirements: CPR, First Aid, AED certifications, Food Handlers, and Child Abuse Prevention training within 30 days of hire date.

Must be able to pass an FBI background check with fingerprinting prior to or within 10 days of hire date.

Working Conditions:
• Ability to work flexible hours including occasional nights and weekends.
• Ability to walk, stand, and sit for long periods of time.
• Ability to view data on a computer and/or on paper for long periods of time.
• Exposure to communicable diseases and bodily fluids.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
Location: Taylorsville, UT
Status: Full-Time with benefits

Information

How to Apply: Eligible applicants should submit a cover letter and resume to Sarah Ivory, Regional Director, at sarah.ivory@ymcautah.org. Please note that this position requires Spanish language proficiency.
Closing Date: 12/4/17
Your Website: Visit organizational website.