Job Summary: Temporary, part-time position up to 20 hours per week with the National Center on Shaken Baby Syndrome (NCSBS) for an applicant whose primary responsibility will be to take and process customer orders via online, phone or email. Secondary duties include supporting the marketing director toward the successful completion of major projects. Applicants should have excellent organizational skills with an ability to communicate via multiple channels. This position is scheduled for 4-6 months with potential for this position to become permanent.
Primary Responsibilities: • Receive, process and fulfill customer orders.
• Maintain and accurately control inventory levels.
• Process and organize paperwork including invoices, sales orders and daily sales reports.
• Periodically reconcile customer payment with Financial Controller.
• Research and provide cost estimates for shipping and materials.
• Manage online store customer orders and shipping process.
• Serve as contact for shipping vendors and customer third-party fulfillment representatives.
• Respond to customer inquiries.
• Assist in the development of NCSBS programs and products.
• Support the marketing efforts of NCSBS programs and products.
• Contribute ideas to support the successful completion of major NCSBS projects.
• Maintain a professional and friendly tone on the phone.
• Coordinate a schedule with frequently changing priorities.
Desired Qualifications: • High school diploma with some college preferred.
• Excellent customer service and communication skills.
• Proficiency to operate or learn multiple software programs including Microsoft Office, Salesforce and Sage 100.
• Experience taking and processing orders.
• Familiarity with creating and processing sales orders and invoices preferred.
• Superior organization skills.
• Strong work ethic with ability to work in isolation for extended periods of time.
• U.S. citizenship or legal right to work in the U.S.
How to Apply: Send cover letter and resume to Brian Lopez, Marketing Director at Please include “Marketing Assistant” in the Subject Line.
Compensation Type: Hourly wages
Hourly Wage Minimum: $13/hour
Hourly Wage Maximum: $13/hour
Salary Minimum: This is an hourly wage position.
Salary Maximum: This is an hourly wage position.
Closing Date: Until Filled
Status: Part Time
Location: Farmington


Organization Website: Visit website
Contact Name: Brian Lopez