Job Description: KUER is seeking a membership assistant to join its growing team of public media professionals. This position will serve as the primary point of contact for station members and listeners. Position responsibilities include, but are not limited to, responding to public inquiries, processing gift information, maintaining membership records, and supporting the overall mission of the station. This position is well suited for candidates who are enthusiastic about public media and thrive in a dynamic office environment.

• Monitors and responds promptly to department phone calls and emails
• Processes daily gift transactions from direct mail and the web
• Oversees the processing and maintenance of the myKUER web module
• Facilitates credit card decline phone calls and emails
• Manages the monthly processing and delivery of donor thank you letters and gifts
• Maintains accurate and organized database records
• Supports the planning and implementation of bi-annual fund drives
• Additional responsibilities as assigned

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.

Minimum Qualifications
Two years data entry experience or equivalency required (1 year of college education is equivalent to 2 years of related work experience). Proficiency in the use of data entry equipment and demonstrated human relation and effective communication skills are also required. The hiring department may require a minimum typing ability.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• 2+ years of professional experience related to database management and customer service; non-profit experience preferred
• Excellent verbal and written communication skills with a wide variety of audiences
• Exceptional attention to detail and ability to manage simultaneous time-sensitive projects
• Demonstrated ability to work in both independent and collaborative settings
• Ability to maintain confidentiality and professionalism while working with sensitive information
• General understanding of public media and the station’s mission
Location: Salt Lake City


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