Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: 18
Organization's Mission: The Road Home has been a leader in the fight to end homelessness for almost a hundred years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.
Position Summary: The Case Manager will work as part of our Rapid Re-Housing team to provide direct case management services to single adults who have moved out of homelessness and are living in housing in the community. The objective of this position is to provide Housing First and participant-driven case management services to single adults who have experienced homelessness participating in the Rapid Re-Housing program. This will be a short-term rental assistance program, with case management designed to help participants become self-sufficient and able to pay rent on their own at the end of the program. Above all else, Case Managers seek to assist participants in achieving stability in housing by connecting them with the community-based resources they need to achieve their personal goals.


Gail Miller Resource Center

Reports to

Rapid Re-Housing Manager
Position Status



Monday- Friday, 40 hours

Grade/Starting salary

Grade 6/$18.00/hour

FLSA Status


EEO Class

Administrative Support Worker
Primary Responsibilities: Put ‘Housing First'
You will:
Assist guests in identifying barriers they face and connect them with appropriate resources in the community.

Learn about, understand and communicate a strong belief of the Housing First model.

Engage your guests in and encourage housing conversations.

Work with a Case Load
You will:
Assist guests from a diverse population on your set caseload to set up goals.
Work with guests to assess their personal obstacles to self-sufficiency and develop problem-solving skill
Focus on best housing and strengths-based practices to meet the unique needs of each tenant.
Work daily with all departments to promote a healthy team environment.
Seeking out, engaging, and networking with community partners to find housing options and additional resources,
Attended weekly team meetings and make contributions to case conferencing conversations.
Keep accurate records, case management notes, and gather statistical data as required.
Participate in special projects as needed.
Learn to Manage Crisis
You will:
Learn to utilize a network of community resources that will aid you in providing direct, trauma-informed case management services to guests. These services include crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, and creative problem-solving.
Be trained to jump into high stress situations in an effective and trauma-informed way
Assist with de-escalation and crisis intervention with guests.
Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.
Work and train closely with your supervisor who will give direction and constructive feedback.
Learn how and why to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Promoting Best Practice
You must:
Be willing to demonstrate an awareness of and desire to understand the diverse populations we serve.
Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Have a willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
Other duties as assigned
Ability to pass a pre-employment background check and drug screen.
Desired Qualifications: Education and Experience

Lived, work or volunteer experience preferred or a degree in a related field
Experience working or volunteering with diverse populations
Physical and Equipment Requirements

Ability to lift 25 pounds.
Ability to stand and walk for at least an hour at a time.
Ability to drive a vehicle.
Benefits / Why Work With Us: Our Inclusive benefits:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA, 403B with TRH match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Employee Assistance Program
Training & Development
Tuition Reimbursement
How to Apply:
Closing Date: 7/1/2022
Location: Gail Miller Resource Center


Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact: Human Resourses
Phone: 8018724138