Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: Grade 7/19/16/hour
Organization's Mission: The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: The Road Home is committed to our work in addressing
Diversity, Equity, and Inclusion (DEI) as part of our mission to
help people experiencing homelessness move back into
housing. We strive to create a team that reflects the people
we serve and where our guests and employees feel
empowered to be their full, authentic selves.
Position Summary: The Housing Supervisor will provide supervision to a team of Housing Case Managers using strengths-based practices to provide Housing First, Trauma-Informed services within a Progressive Engagement framework.


Palmer Court

Reports to

Housing Manager

Position Status



Monday – Friday, 40 hrs/week

Grade and Starting Salary

Grade 7/$19.16/hour

FLSA Status


EEO Class

First/Mid Level Officials and Managers
Primary Responsibilities: Job Duties


1. Have a thorough understanding of program requirements for Supportive Services for families in housing

2. Provide support and supervision to a team of five/six Case Mangers

a. Provide weekly supervision sessions

b. Provide case consultation and informal mentoring.

c. Encourage training and development opportunities.

d. Ensure that each household on a caseload has a current Housing Plan focused on housing stability.

e. Conduct home visits with case managers as needed.

f. Ensure that each household on a caseload is connected to income, employment, benefits, medical care, behavioral health care and other resources that support housing stability.

3. Assist in running combined team meetings.

4. Assist in the hiring and training of new case managers.

5. Schedule housing reviews as needed, participate in housing reviews and track housing review recommendations.

6. Coordinate with Development for monthly client needs and holiday needs.

7. Manage vehicle fleet, including annual inspections, maintenance and repairs, and emergency vehicle situations.

8. Maintain case manager contact lists, order business cards, office supplies, etc.

9. Ensure that client files are in good standing order, including: opened and exited according to program protocol, and randomly audit case notes once per quarter.

10. Oversee data entry, rent checks, case notes, reconcile timesheets for accuracy weekly and approve bi-monthly.

11. Coordinate annual housing re-certifications and review for accuracy prior to submission.

12. Track monthly/daily bus passes.

13. Check housing authority waitlists quarterly.

14. Coordinate HEAT outreach and application submission.

15. Coordinate with our Quality Assurance team to ensure accurate enrollments, case notes and other HMIS requirements.

16. Participate and assist in monthly rent meeting, ensure client eligibility and that documentation is provided in a timely manner.

17. Assist with regular monthly and quarterly reconciliation and reporting.

Community Partnerships

1. Maintain close relationships with partner agencies, such as DWS, CPS, local housing authorities, Utah Community Action, Salt Lake County School District Liaisons, Department of Veterans Affairs, etc.

2. Represent teams and department at regular internal and partner meetings
Desired Qualifications: Education and Experience

Bachelor’s Degree in Psychology, Social Work, Sociology or related field required.
Previous supervisory experience helpful.
Master’s Degree a bonus.
Required Skills and Abilities

1. Excellent customer service skills being able to communicate effectively and handle difficult situations

2. Ability to develop and maintain exceptional relationships with Road Home Teams, notably: Rent, Housing Stability and Location, PSH and Development.

3. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.

4. Understanding of the Housing First philosophy. Willingness to have conversations with clients about housing or property managers as needed.

5. Exceptional organizational and computer skills.

6. Willingness to accept supervision, direction, and constructive feedback.

7. Positive attitude, flexibility and creativeness in problem solving are essential.

8. Team player.

9. Reliable and dependable.

10. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.

11. Have good driving record and be insurable to drive agency vehicles.

12. Must pass pre-employment background check and drug screen.

Physical and Equipment Requirements

⦁ Ability to lift 25 pounds.

⦁ Ability to stand and walk for at least an hour at a time.

⦁ Ability to drive a vehicle.

⦁ Reasonable accommodations can be made to enable individuals with disabilities to perform these essential functions.

The Road Home is an Equal Opportunity Employer

Please note- We serve a vulnerable population here at The Road Home. For the safety of our guests and staff, vaccines are mandated for all Road Home employees. Medical and Religious exemption forms are available upon request.
Benefits / Why Work With Us: Our Inclusive benefits:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA, 403B with TRH match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Employee Assistance Program
Training & Development
Tuition Reimbursement
How to Apply:
Location: Palmer Court


Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact: Human Resourses
Phone: 801-819-7330