Compensation Type: Hourly wages
Job Type:
Full Time

Pay Range: $17 - $19/ hour
Organization's Mission: Improve the quality of life for refugees, immigrants, and victims of human trafficking in Utah.
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: AAU is committed to providing equal employment opportunities to all individuals. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex (including pregnancy, childbirth, pregnancy-related conditions, breastfeeding, or medical conditions related to breastfeeding), color, religion, national origin, disability, military status, genetic information, sexual orientation, gender identity or any other class or expression protected by applicable state or local law.
Position Summary: The Case Manager-Spanish Speaking is responsible for assisting and being an advocate for any human trafficking client. They serve as a trusted source of information and resources for the client to use. The case manager assists victims of human trafficking in achieving their goals, which may include increased autonomy and self-sufficiency, and increased feelings of safety and well-being.
Primary Responsibilities: ·Establish a professional helping relationship with victim through asking key questions about the survivor’s needs, determine if an individual meets the definition of a victim of a severe form of trafficking as defined by the TVPA, and to determine eligibility for programs and services.
· Complete forms in compliance with project requirements. Explain the case management process in detail to the client, open a case file after completing the intake, maintain updated file throughout case enrollment, and follow file closure procedure.
· Work with client to assess their needs and strengths asking key questions about the survivor’s needs, taking a victim-centered approach to identifying the most pressing client needs. Create a strategy for services that addresses safety planning, needs identified in the assessment, and a timeline outlining the actions to be taken to meet the needs articulated in the assessment.
· Help the client set their own goals by developing individualized service plans, and giving survivors the opportunity to make informed decisions about the support they need in order to accomplish their goals. The written plan for pursuing goals encompasses tasks being performed by both client and case manager.
· Connect clients to community resources. Establish strong working relations with local departments of social service, community action agencies, religious and social institutions, clinics, schools, publicly funded programs, and other organizations which can serve as resources for client/client families in their communities. Every effort should be made to ensure that clients are aware of the services available to them, that they are assisted in accessing these services (given information and referred), and that these services are non-duplicative. Ensure all services provided are documented.
· Work in collaboration with community service providers to expedite services for clients, and provide insight to victim-centered and trauma-informed approaches to dealing with clients of human trafficking. Assist with crime victim compensation claims, when possible.
· Create strong relationships with clients using a victim-centered and trauma-informed approach. The client and advocate must have a trusting and clear understanding of what is offered. In this approach both the client and the advocate are on the same team having an equal responsibility in the planning process. Through accomplishments the survivor is able to once again gain a sense of responsibility and self-reliance.
· Monitor services by routinely checking in and meeting with clients to make sure the plan of action is effective. Connect clients with community resources when their time in the program is completed, and assist the client in understanding and accessing the neighborhood and community in which one lives.
· Provide supportive services to enrolled clients, and individuals at high risk of being trafficked/have been trafficked at the drop-in center, a minimum of two times per month.
· Provide presentations and conduct other public relations activities as requested
· Participate in the UTIP Task Force General Body and/or subcommittees
· Provide crisis intervention services during business hours to clients who have been trafficked as needed
· Comply with all record keeping (i.e. case notes, client forms, physical files, etc.) requirements
· Attend and participate in agency staff meetings and trainings
· Report to work on time as scheduled; with a mandatory 30-min lunch period.
· Assist TIP Director in grant writing and reporting, as needed
· Perform other tasks as identified and assigned; this may include outreach and education activities, and interpreting and translating.
Desired Qualifications: · Bachelor’s degree preferred and/or equivalent work experience in human services field
· Ideal candidate would have Social Service Worker (SSW) license with knowledge/familiarity of working with victims of human trafficking
· Excellent oral and written communication skills, attention to detail, and ability to handle multiple priorities
· Demonstrate empathy and utilize trauma-informed, victim-centered approaches to services
· Must have strong client service and human service skills
· Must have the ability to work under conditions requiring flexibility and team member response to crisis.
· High tolerance and respect for individual survival strategies while promoting ever-increasing healthier choices.
· Demonstrated appropriate decisiveness and creative problem-solving when making decisions regarding next steps for cases
· Ability to follow directions, manage time, work well under pressure, and maintain composure during stressful situations
· Access to a personal vehicle, proof of valid driver’s license, auto insurance, current registration, good driving record and pass a background check is required. Must pass a background check.
· Disclosure and/or non-disclosure of lived experience of human trafficking are acceptable for position consideration.
· Spanish/English fluency required
Benefits / Why Work With Us: Benefits: 401(k), 401(k) matching, Dental insurance, Flexible spending account, Health insurance, Health savings account, Paid time off, Retirement plan, Vision insurance

Supplemental Pay: $500 Signing bonus after successful completion of 90 days of employment
How to Apply: Please send resume and cover letter (optional) to
Location: Salt Lake City


Organization Website: Visit website
Contact: Andrea Sherman
Phone: 801-467-6060