Job Summary: United Way of Utah 2-1-1 is a free, confidential referral and information service that helps connect people to local community resources, programs and human services via phone, chat, text, app and web. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related. We believe in the highest quality customer service to serve all people in our community.


Ability to communicate and work effectively with individuals with diverse backgrounds, needs and communication styles
Provide active listening, empathy and other customer service techniques
Handle crisis situations and deal with difficult inquiries
Ability to prioritize and complete tasks in timely manner
Basic knowledge of social media
Ability to learn computer programs and software quickly
Work Schedule: 40 hours per week. Contact Center is open M-F, 7:45 am to 5:15 pm

Salary: $14-16; based on experience
Primary Responsibilities: Duties & Responsibilities:

Navigate resource database to assist callers with appropriate referrals, whose needs may include but are not limited to health, housing, food assistance, mental health etc.
Become knowledgeable of resources and services in the community to provide accurate and relevant information to callers
Update agency information in referral database
Participate in the community group Continuum of Care
Engage in EveryDay Learners initiative of United Way
Help with additional United Way seasonal projects, as needed (Day of Caring, Sub for Santa, etc.)
Desired Qualifications: Qualifications:

Spanish speaker required
Skilled in advanced customer service and problem solving
Minimum 2 years related experience in human service, public health, non-profit or other related field. Bachelor’s degree in social services or public health preferred
Benefits / Why Work for Us: Benefits: United Way of Utah County is an Equal Opportunity Employer. This is a full-time position—compensation depends on experience. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan.
How to Apply: How to Apply: Please email cover letter & resume to Sean Allsop by July 13th.
Compensation Type: Annual salary
Salary/Wage: 14-16
Closing Date: 07/13/2020
Status: Full Time
Location: Provo, UT


Organization Website: Visit website
Contact Name: Sean Allsop