Description

Compensation Type: Hourly wages
Job Type:
Part Time

Pay Range: 15.00
Organization's Mission: The mission of Ronald McDonald House Charities of the Intermountain Area (RMHC) is to surround families with the support they need to be near and care for their seriously ill or injured children. We provide a home-away-from-home to ease daily burdens and empower families of hospitalized children with meaningful experiences and quality time together. RMHC is committed to providing exceptional programs for families with seriously ill or injured children with fiscal responsibility, accountability – and thoughtfulness.

Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace
Organization's Race, Equity, Diversity, & Inclusion Statement and Work: Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace
Position Summary: The Guest Services Coordinator is a member of the Guest Services team and assists in all aspects of daily operation of the Ronald McDonald House (House). She/he is responsible for delivering exceptional guest services, overseeing the front desk, maintaining safety and security, and the cleanliness and order of the House. This person is responsible for various additional duties as assigned by the Guest Services Director or Guest Services Front Desk Managers.
Primary Responsibilities: Guest Services
Assist in the delivery and continuity of guest services, including but not limited to:
▪ Maintaining professional and positive communications at all times with staff, volunteers, guest-families, hospital social workers and other stakeholders
▪ Providing exceptional customer service and support to guest families - knowing that RMHC serves a diverse group of individuals that may at times be experiencing stress or grief - while maintaining professional boundaries
▪ Being present to welcome, care, anticipate and act on guest needs
▪ Answering telephone and directing calls and messages appropriately
▪ Welcoming visitors and guest families
▪ Checking guests in and out of the House
▪ Ensuring that House guidelines are followed and policies are enforced as needed
▪ Updating daily guest roster
▪ Communicating with hospital social workers regarding family referrals and room availability as needed
▪ Engaging with and supporting volunteers; providing tasks, answering questions and offering general support
▪ Giving informative and helpful House tours to guests and various visiting groups
▪ Completing and filing forms and communicating events as needed to ensure that shift changes go smoothly
▪ Obtaining accurate and complete information regarding donations received, including donor names, address, etc.
▪ Sharing guest activities and opportunities, including available event tickets and meals
▪ Being mindful of House security; performing background checks on all visitors and guests, being aware on walk-throughs, and addressing security issues as outlined in House policies and guidelines. Documenting and communicating safety concerns and guest issues
▪ Keeping front desk and common areas, including lobby, clean and organized at all times
▪ Understanding and delivering the Mission of RMHC
Guest Services Coordinator FT
Updated March, 2022
Administrative/Accounting/Computer
▪ Maintaining established operating policies, practices and protocols in the Ronald McDonald House
▪ Accurately entering guest information in databases and maintaining hard copies of guest files
▪ Logging and communicating visitor and guest issues, check-out items, and safety/emergency issues as directed to accurately document interactions
Other Duties and Responsibilities:
▪ Drive shuttle
▪ Attend department and all-staff meetings
▪ Develop competency with emergency preparedness and evacuation procedures
▪ Assist with other related duties as requested
▪ Fill in for vacations and/or holidays, as needed
▪ As a programs team member, he or she will cross train with other team members
▪ Assist with group service volunteers, Eagle Scouts, and meal groups
Desired Qualifications: Experience Required:
Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a hospitality/concierge setting is preferred.
Skills Required:
▪ Exceptional verbal, written, and interpersonal communication skills
▪ Basic computer proficiency, including email, Word and Excel, with willingness to master new systems and processes
▪ Strong attention to detail
▪ Ability to work well under pressure, independently, and meeting multiple and sometimes conflicting deadlines
▪ Good analytical and problem-solving skills
▪ Positive attitude
▪ Fluency in Spanish is strongly preferred
▪ Highly organized, creative, energetic and collaborative team player
▪ Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers, hospital personnel, staff, donors
▪ Flexibility with regard to work assignments and changing priorities
▪ Knowledge of HIPPA practices preferred, with a commitment to maintain guest privacy
▪ Cultural competency and ability to work with people from diverse backgrounds
Benefits / Why Work With Us: In 2021, we are being recognized as the #1 TOP SMALL COMPANY to work for in Utah, with a special award for MEANINGFULNESS! We have also been a Top Workplace in 2019 and 2020! Did we mention that we have amazing benefits:

-INSURANCE - RMHC covers 90% of employee-only premium, 50% of dependent premium for basic plan. Employee pays the remainder, with a pre-tax deduction. $50 per pay period stipend if medical/dental waived

-Vision plan

-Life Insurance- RMHC covers 100% of employee premium for $20,000 basic life insurance/AD&D, $20,000 for spouse and $5,000 for dependents

-RETIREMENT – 401(k) Employer Contribution - 3% of salary

-PTO – starting at 160 hrs/yr FT

-Transit Pass, if desired

-Retention bonuses and employee recognition program

-Opportunities for professional development through monthly staff trainings and departmental trainings

-Strong focus on culture – being a part of, and contributing to a mission that makes a difference in the lives of others
How to Apply: Please send your resume to Miranda at miranda@rmhslc.org
Closing Date: Open until filled
Location: Salt Lake City

Information

Organization Website: Visit website
Contact: Miranda Vance
Email: miranda@rmhslc.org
Phone: 8013864663