Compensation Type: Hourly wages
Hourly Wage Minimum: $15/hour
Hourly Wage Maximum: $25/hour
Salary Minimum: This is an hourly wage position.
Salary Maximum: This is an hourly wage position.
Job Summary: Position is responsible for assisting the property manager with the management of all on-site operations and achieving property financial and operational objectives as defined by the property owner and the management team. Position has primary responsibility for ensuring all traffic, prospect, leasing, renewal and revenue data is correctly tracked in the property software, and producing daily, weekly and monthly activity and operating reports and that resident files are correctly maintained. Position also works with the property manager to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.
Primary Responsibilities: 1. Assist Property Manager and other Road Home staff members with leasing of units at the Magnolia/Wendell.
2. Work with property manager and other members of the property team to create a safe and participatory “Housing First” environment, and to adhere to budgeted cost parameters.
3. Work with office staff to insure all monies are collected in compliance with rent collection policy and that all revenue data is posted correctly to the on-site property management software system.
4. Follow Rent Collection Policy. Make daily deposits of all receipt.
5. Handle preparation of all resident notices, including monthly newsletters, weekly vacancy reports, resident activity notices, pest control, statements, late payment notices, lease violations and eviction notices. Participate in one-on-one meeting with residents when necessary to help with residents with compliance to House Rules. Coordinate with property manager the status of clients’ accounts to determine which residents would benefit in participating in our Rent Payment Program or other behavioral issues.
6. Maintain resident files for accuracy and compliance with Tax Credit Program LIHTC and HUD Section 8 Regulations. Including meeting with residents during move-in and recertification process.
7. Show and lease apartments. Review lease paperwork with incoming residents and explain property rules and requirements thoroughly during move-in appointment. Ensure all lease paperwork is completed correctly. Coordinate with Property Manager the status of each application and prospective resident.
8. Produce weekly and monthly property activity reports, including month-end reports for Accounting.
9. Respond to inquiries, phone calls, correspondence and e-mail in a timely and responsive manner.
10. Interact with peers, residents, volunteers, visitors and general public in an appropriate and courteous manner.
11. Work with maintenance team to ensure that apartment units, common areas and grounds are maintained according to Tax Credit LIHTC and HUD required housing quality standards. Respond to emergency situations when required.
12. Maintain adherence to regular inspection schedules for units, common areas and property to insure adherence to housing quality standards.
13. Work with maintenance staff to schedule make-ready work and ensure apartment units are available for scheduled move-ins.
14. Work with property management team to ensure adherence to company safety standards, policies and procedures.
15. Take service requests from residents and work with property team to ensure adherence to customer service standards.
16. Work with on-site staff to ensure that resident issues are resolved in a timely manner and follow-up is provided to each issue.
17. Maintain good relations with residents. Assist with scheduling, participating, organizing and hosting resident functions and volunteer projects.
18. Agency Enhancement: Participate in and support agency activities and events, including acceptance and completion of additional assignments. Support agency mission, demonstrate a willingness to work and cooperate with others. Participate in training, incorporate new skills into job responsibilities, and share information with associates.
19. Other duties as assigned.
20. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Desired Qualifications: Education and Experience
• High school diploma or GED required
• Three years’ experience in property management preferred
• Two years accounting experience
• LITHC Tax Credit Compliance certification preferred

Required Skills and Abilities
1. Ability to use Microsoft Word and Excel, and property management software
2. Experience in developing and maintaining liaisons with various agencies and programs, and working collaboratively with other Housing agencies and related entities preferred
3. Knowledge of Low-Income Housing Tax Credit (LIHTC) program rules and regulations, U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities
4. Ability to work well with diverse populations
5. Ability to work in a collaborative management setting
6. Excellent administrative, organizational, attention to detail and customer service skills
7. Effective problem-solving skills
8. Flexibility in regards to demands of the job and schedule
9. Ability to respond effectively in stressful situations
10. Ability to work independently and make sound decisions with confidence
11. Excellent communication skills, both written and verbal
12. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed Care perspective.
13. Familiarity with the Housing First philosophy.
14. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
15. Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements
• Ability to lift 25 pounds (files)
• Ability to meet physical demands required during a property inspection (i.e. walking, bending, climbing, and lifting)
• Ability to sit, stand or walk for an hour at a time
Benefits / Why Work for Us: Heath, Dental, Vision, Life, HSA, FSA, EAP, PTO, Paid Sick Time, Paid Holidays
How to Apply: To apply, please email your resume to and include the job title Magnolia/Wendell Assistant Property Manager in the subject line.
The Road Home is an Equal Opportunity Employer
Closing Date: 7/30/2021
Status: Full Time
Location: 165 South 300 West, Salt Lake City, UT 84101


Organization Website: Visit website
Contact Name: Human Resources