Description

Compensation Type: Annual salary
Hourly Wage Minimum: This is a salary position.
Hourly Wage Maximum: This is a salary position.
Salary Minimum: $35,000
Salary Maximum: $35,000
Job Summary: The JCC is now hiring for our Desk Staff Manager -Full time position: 40 hours+, Salaried. Entry-level management position eligible for full benefits. This position reports directly to the Member Engagement Director.

Hours: 40 Hours+ weekly. This position is expected to work 32 hours at the Front Desk in a member facing role. Remaining 8 hours weekly should be delegated to administrative tasks. This position is required to work over 40 hours/week when necessary to fulfill job requirements and responsibilities. May require some early morning, evening and weekends.
Primary Responsibilities: *Manage all desk staff including: hiring/firing, onboarding, training, scheduling, and running monthly staff meetings.
*Responsible to maintain functionality of the Desk Staff department by covering all open shifts.
* Maintain a clean, orderly, and organized work environment at both the Front and Fitness Desk.
* Be the primary point of contact for customer service in the building, and work with the Member Engagement Director to promote building offerings.
* Work closely with the Membership Director & Member Engagement Director to begin, develop, and maintain relationships with all members.
* Maintain a thorough knowledge about all the goings-on in the building including: Membership information, program offerings, schedules, staff roles, registrations, and building/program policies.
* Be an active and engaged member of the JCC Management team; attend weekly meetings and actively participate.
* Aid Member Engagement Director with maintaining Member Database (Daxko).
* Answer phones and direct calls.
* Check-in visitors appropriately while keeping the building secure.
*Have an active role in all matters of Security involving the building and Desk Staff.
*Process sales transactions and update member billing information.
*Aid in collection efforts as directed by administrative team.
*Other duties and projects as assigned by the Member Engagement Director.
Desired Qualifications: • Outgoing and friendly personality
• Previous supervisory experience
• Exceptional customer service skills
• Positive attitude
• Attention to detail
• Professional demeanor
• Exudes confidence and trustworthiness
• Well organized and hard working
• Ability to problem solve promptly and go with the flow
• Flexibility and sense of humor
• Ideal candidates will have experience using Microsoft Office Suite, Outlook, Google Docs, multi-line telephone systems, POS databases, and will have previous scheduling and managing experience.
Benefits / Why Work for Us: Benefits include Medical & Dental Insurance, HRA reimbursement, Life Insurance, Employee-Paid Retirement Plans (403B), JCC Family Membership and Discounts on ALL JCC programming including Preschool. Full-time employees receive paid holidays as well as vacation, PTO, and sick days as accrued.
How to Apply: Please send cover letter and resume to Jessica Glasson: Jglasson@slcjcc.org
Closing Date: Until Position Fills
Status: Full Time
Location: 2 North Medical Drive Salt Lake City Utah, 84113

Information

Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact Name: Jessica Glasson
Email: jglasson@slcjcc.org