Job Summary: Under the supervision of Chief Deputy Director, the Director of Quality and Impact (DQI) will lead The Road Home’s mission-focused goal to be accountable to our community partners that the funds we receive will be spent efficiently, effectively and true to our commitments. The DQI will be part of a talented, dedicated group of team members who are advocating and working to end homelessness every day. They will work within a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. The Road Home provides Housing First, Trauma-Informed services to individuals and families. Working here is an opportunity to build people and change lives.

The Director of Quality and Impact will:
• actively engage in all aspects of the government grants management process, including: application, budgeting, contracting, compliance, monitoring, billing, reporting and staff training.
• lead the Quality and Impact team in working with all agency departments to ensure The Road Home is meeting the requirements of all government grant contracts and producing high quality, accurate data for reporting, evaluation and program improvement and ensure equity among our services and programs.
• lead the government grant application process, working with program leaders to create data-driven, dynamic, representative program narratives, performance measures and service goals. The DQI will lead the reporting and monitoring process for all government contracts.
• collaborate with program leaders to ensure procedures, training and feedback loops are in place to ensure teams are receiving accurate and timely trainings around grant compliance requirements and high quality data entry.
• work closely with Accounting teams to ensure accurate program budgets for applications and continue to work closely with Program leaders and Accounting teams to ensure budget fidelity and management.
• partner with the Chief Financial Director to ensure government grant standards are met.
• engage in research related to federal regulations, conducts frequent internal audits, reconciles data across multiple systems, maintains records, and completes internal reports.
• supervise a team of 5 to determine prioritized work tasks and oversee their interactions with agency team members.

This position requires a high degree of organization, attention to detail, and the ability to learn new tasks. This position will interact with many departments of The Road Home and must be able to accept changing roles and priorities as necessary. The Director of Quality and Impact position must meet critical deadlines for reporting and other tasks. As a result, this position requires flexible scheduling and the ability to complete tasks on short notice, occasionally outside of normal business hours. We are looking for a passionate self-starter interested in working for a learning-based agency that operates Utah’s largest homeless services and programs (housing, emergency shelter, emergency services, and case management).
Primary Responsibilities: 1. Collaborate with Chief Deputy Director, Executive Director and all agency managers in ensuring program fidelity, documentation accuracy, and interdepartmental collaboration.
2. Become an expert in all related program guidelines and expectations and maintain that efficiency by monitoring any updates to guidelines and providing feedback to the appropriate teams to meet new expectations.
3. Supervise a team of four QI specialists and one QI Finance Specialist who will assist teams in meeting QI standards.
4. Supervise the drafting, review, and submission of all required governmental grant applications and reports.
5. Collaborate with Chief Deputy Directory and Division Director of Impact and Facilities in the review and monitoring and improvement of performance measures.
6. Review agency and program procedures as each department needs to provide guidance when necessary to guarantee appropriate expectations in practice and output.
7. Lead agency efforts and support on-site audits/monitorings conducted by external providers then evaluate concerns/findings and implement corrective actions as needed.
8. Collect and analyze data to include in internal and external reports.
9. Complete and distribute data quality feedback mechanisms to appropriate departments, including file audits and data completeness evaluations.
10. Work with the Chief Deputy Director and the Division Director of Impact and Facilities to identify training needs and develop training interventions to meet quality standards.
11. Facilitate program-specific training sessions for applicable staff.
12. Maintain an organized filing system and develop mechanisms to improve existing systems.
13. Ensure that processes are efficient, streamlined, and mission-focused.
14. Other duties as assigned.
Desired Qualifications: Education and Experience
Bachelor’s degree from an accredited college or university (or equivalent) required, Master’s degree preferred
Experience working with diverse populations preferred
Minimum of two years supervisory experience preferred
Grant administration experience preferred
Accounting experience preferred

Skills and Requirements
1. Familiarity with HUD and/or other grant programs.
2. Strong interpersonal skills and ability to work with diverse populations.
3. Excellent writing and documentation skills.
4. Strong critical thinking and analytical skills.
5. Proficient in Microsoft Excel and Access or other database systems.
6. Willing to be a proactive member of a team.
7. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed Care perspective.
8. Strong belief in the agency’s mission.
9. Strong belief in the housing first model.
10. Ability to work with community partners.
11. Self-starter and self-directed.
12. Positive, energetic personality with a strong work ethic.
13. Dependable and reliable.
14. Ability to take direction and accept feedback from staff at all levels.
15. Must be able to pass a pre-employment background test and drug screen.

Physical and Equipment Requirements
Lifting up to 25 lbs. (files, file boxes)
Ability to stand and walk to far at least an hour at a time
How to Apply: To apply, please email Please include the job title, Director of Quality and Impact,in the subject line.
The Road Home is an Equal Opportunity Employer
Compensation Type: Hourly wages
Salary/Wage: $25.00/hour
Closing Date: 06/03/2020
Status: Full Time
Location: South Salt Lake


Job Post Link: Visit additional job posting information.
Organization Website: Visit website
Contact Name: Michelle Tschetter